Can you hear me now? ( Customer Service, Listening, Communication)

When listening to the client (or a colleague, spouse, significant other), and your mind is to make hundreds of assumptions constantly. Every word is interpreted, the tone, and the tone of voice, but not as always intended speaker. Research shows that 2/3rd of all employees feel management is not listening. *
We all think we know how to listen, yes? The truth is that very few people really know how to listen. In our commitment to service, we are from a conversation with the preparation of response while the other person is still talking. We expect a break and when a person takes a deep breath, and jump to improve or correct the situation.

Or, are concerned about the question that may ask that we may not be able to respond intelligently. We will answer? We will be able to respond appropriately? What if someone asks me a question, and I do not know the answer? What if you do not understand the question? What if they discovered I have a new labor / equipment / in this place? What if they get angry against me? If you feel frustrated? What if, if you fill the void. We are everywhere, but listening to someone else.

Our intentions are good. We want to give the best answer we can, and we hope the correct answer. However, if we are not present in the conversation, the other person feels not heard, unimportant, ripped, and so on. If there is any disruption to their side to begin with, and there are now a lot of time. Truth: If you do not listen to customers, and there's no way you can answer this question. The truth is that you probably have not even heard.

Listening is less used to our weaker communication skills. However, great customer service professionals are great listeners, first and foremost. Effective listening requires us to give what the client says, instead of trying to think of what would be our responses.

Hearing and listening are not the same, although many people use the terms interchangeably.
Session is a physiological process where you are receiving audio impressions of your ears and transmitted to the brain.
Listening is the interpretation and understanding of the importance of sensory experience.

Derived from listening is a "list", which means that tends to one side. Have you noticed how you look when someone is speaking to you, or vice versa? Even on the phone?

When you listen, you win and win again. But it's not enough to just listen, you can communicate with people you listen to. Sometimes people do not think you listen to when you're not what you hear communication.