All companies strive to provide excellent customer service, but there's a fine line between service and servility. The so-called extreme servility cringe. Now there's word that you know. Even if you do not know what this means is that you have lived, and perhaps in a restaurant and clothing store, and selling cars, wherever staff are hoping that by virtue of their interest, they will make sales or gather important tips. It is one thing to be aware of and respond to customer needs, and this is another way for the present and "in their face" that customers believe that you want them to adopt.
A few months ago, I ordered a gift of steaks and meat roasts courier company for some family members. If you do not recognize came, I called to see if they have obtained their present. As it turned out, he left a package service delivery package to the wrong address, but people who have received by mistake was honest enough to call the direct beneficiaries to inform them about the confusion.
The only person who made a mistake the man who offended delivery mailing label, and no one had heard of ever word from him or his company. We can not say the same for the Meat Company. In its ongoing quest to maintain customer satisfaction, corporate representatives have begun to contact me in the day to make sure I was still happy to know if you did not order more meat.
After calling thousand which resulted in the purchase of any additional data, he asked me to have my name and number removed from the call list. Nice it did not succeed. Perhaps some will be force to be more effective. Keep in mind that I had absolutely nothing against a company mail so far. It was at this point, however, that attention to customer service turned into an obsession client.
I thought I was the point across, but after about a week, I started getting calls to my phone number. I saw when he took the caller ID function on the phone, the area code and number I did not know. I answered my usual way, but every time the student did not say anything and simply suspended. This happened several times until I checked the number and discovered that it was the crew of cattle. Was out of control. I said not my house. The answer will be different on my industry. Now they were infringing on a practical day without saying a single word.
The final call came (and I emphasize the last word) in 21:17 last week. Dinner was long over, and no one in the house was thinking of food, and not especially on T-bone. No one was thinking consciously about anything because we were all asleep. It took almost an hour for a period of three years to finish demonstrate the need to go to bed, but in the end he had drifted off. That is, until the phone rang. I woke up from a deep sleep by the phone ringing and our child cry mother.
unawake very to verify the identity of the caller, I replied. To my surprise, it was the last representative of the company wants to know if you are willing to arrange other topics. The time has come to take the bull by the horns. "No," I said to him: "Not now, not ever!" I do not remember exactly, but I'm sure I pointed out that I had asked my name and number removed from the list. He said he has the audacity to call until late in the evening at all beyond my comprehension.
This experience is a clear example of how customer service can be terribly wrong. Perhaps some is due to the misinterpretation of data to a person and on the assumption that you have spent since the big order, you probably do so again. Who knows? Maybe I have a little later, but "noise" between the sales staff found to be a deal breaker as far as I'm concerned.
Whether it be a warning to companies out there who think "hard sell" is going to work all the time. In many cases, it is turning and have just the opposite effect that you want.
I recently made the ballot fewer people study statistically valid (my office manager, my aunt, and a beautiful woman behind me in line at Safeway) on the client error. Although not all the results, and here are ten tips to take to heart to keep customers are really satisfied:
1. Just because your business model says customers should, in all probability, be interested in buying something, do not assume that they are crazy when I tell you.
2. Reduce unwanted calls to the same person.
3. Floor at a reasonable hour.
4. After hearing "Hello," really listen to what the other person said.
5. Do not argue when the customer says "no."
6. Honoring the wishes of the client.
7. If you provide a service to someone in person, be available, but do not hover.
8. To the Internet does not give you permission to call someone at home or at work to provide additional functionality on purchases or services.
9. I know that a lot of people have caller ID, do not call and hang up without saying anything.
10. Ask yourself: Do you want to get a call that you intend to do?
These are just a starting point. Maybe you have your choice of hobbies. If this is the case, please send them to our website. There are a lot of people that love to hear. Just do not call me to buy anything and stood on four legs, and pulse until recently. I am a vegetarian now thanks to the last person who did it!
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