Have you thought about how rudeness can affect your bottom line? What is the cost for your business or if you represent people who have no manners? Do you know how many customers are turned off by employees who have held a conversation with them than the person who came to buy the product or service? You can count the number of people attending someone else, and call because the person who answered the phone and put it on hold without permission? How can you rate your professionalism when the employee customer who welcomes your office looks as if it was a day on the beach? Do your employees understand that it is easier offensive then calling the customer by their first name unless asked to do so? And your employees treat each other with courtesy and respect? Not comply with the invisible walls of the cabins each other? It does not work as a team and help each other or they do not behave as members of a team working on Survivor?
In today's hectic world of work where many people claim they do not have time to be nice, it is easy to forget the details that can help you grow your business, increase your profits and build lasting client relationships.
Try taking this quick test true / false test of competence business etiquette. Then run it by your staff.
1. And based on business ethics on rank and hierarchy. True / False
2. If the information on your card is incorrect, draw a line through it and write the correct information on the map. True / False
3. Business casual means scold a degree of professional activity. True / False
4. In today's economic environment to relax, it is not necessary to ask permission from your customers to use their names. True / False
5. Appellants did not bother to withholding information regarding the conduct of the person. True / False
6. You do not have to smile or make eye contact with your customers, unless you feel like it. True / False
7. Handwritten notes are in place in the business world. True / False
8. The man must be waiting for a woman to put her hand in the company before him. True / False
9. When you create an e-mail, please fill "to" the last line. True / False
10. Small talk in the office is a waste of time. True / False
11. People can hear eating, drinking and chewing on the phone. True / False
12. If you receive a call on your mobile phone when you are with a client, and trying to see who is calling, but no answer. True / False
Replies:
1. Correctly. In business, you always have to rely on another high ranking or higher, regardless of age or gender.
2. False. Delivery of cards of the information is not updated or removed is not professional. The new cards printed immediately.
3. Correctly. Business casual is not an excuse to wear your old favorite clothes for the office. It is still business, and everyone needs to look professional.
4. False. Do not assume that because our world is increasingly informal working you can call customers by their first name. Use titles and last names until you are asked to do otherwise.
5. Correctly. Customer expects contentment while searching for information, and work on their behalf. However, if they have to wait more than thirty seconds for you to come to the phone, they begin to wonder how much you appreciate them or if you want their business.
6. False. It is true that if you intend to sell the business for continuous production. Every customer deserves a genuine smile and eye contact.
7. False. Almost disappeared handwritten notes as the typewriter. Will you stand out from your competitors whenever you send a short note written with your own hand.
8. False. Every woman should be ready to shake hands when you meet someone in business. Either a man or a woman to feel free to refer to a lack of confidence.
9. Correctly. You can send e-mail without having to insert an attachment, without checking punctuation and grammar without the subject line, but you can not send e-mail without an address. If you wait until you have thoroughly tested your message and any attachments added before filling the "to" line, you will not be embarrassed or apologize for mistakes.
10. False. Small Talk is based on timely information at the right place and the right on this subject is a great way to establish relationships between coworkers.
11. Correctly. The noise is louder mouth on the phone. Customers just can not deal with what I see chips does not mean they can not hear you munching on the other end of the line.
12. False. It's just rude and pull the phone to see who called because it is to get it, and bring appeal to the customer. SWITCH and check your private messages later.
If you have a problem with one of these questions, your employees will too. If you want your employees to be comfortable in business situations to represent you and help build your business, and give them the information they need. If you do not have basic skills business etiquette training lately, do it now. Do not let rude behavior cost you business.
Make sure your employees know how to deal with customers by telephone, to understand the importance of being vigilant and attentive to customer needs, and this time the population of other values, and they can deal with people and difficult situations with grace.
Nobody is born with good manners. People need to learn, and from time to time, they need to be reminded of what they already know.
(C) 2006, Lydia Ramsey. All rights reserved. Print rights granted so long as article and calligraphy and published intact and all links with things.
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